What information must funeral homes provide upon a family's request regarding funeral services?

Funeral homes are required by the Federal Trade Commission (FTC) Funeral Rule to provide a General Price List (GPL) to families upon request. This document is essential as it outlines the prices for all goods and services offered by the funeral home, allowing families to make informed decisions during a sensitive time. The GPL must include prices for basic services, merchandise, and any additional services that may be necessary, ensuring transparency in the pricing of funeral services.

While general facility information, brochures of local cemeteries, and the history of the funeral home might be useful to families, they are not mandated to be provided upon request like the General Price List is. This requirement helps ensure that consumers can compare prices and services across different funeral homes, promoting fair competition and consumer protection within the industry.