What must a funeral director do if they are faced with a legal complaint?

When a funeral director faces a legal complaint, it is essential to notify the state licensing board. This requirement exists because state licensing boards oversee the professional conduct of funeral service practitioners and ensure adherence to the laws and regulations governing the industry. By informing the board, the funeral director ensures transparency and compliance with regulatory standards.

Notifying the licensing board can also help the funeral director obtain guidance on how to address the complaint effectively, as the board may have established protocols for handling such situations. Failure to inform the board could lead to further repercussions, including disciplinary actions or sanctions against the funeral director’s license.

By following the proper channels—starting with the state licensing board—a funeral director demonstrates responsibility and commitment to maintaining ethical standards in their practice. This step is a critical component of professional conduct in the funeral service industry, where issues of trust and accountability are paramount.